Refunds

We ask our customers to please inspect purchases upon receipt of products. Please let us know if there is any damage to your merchandise once you receive your order. If there is any damage, simply text or email us a photo of the damaged product and we will arrange to promptly replace the damaged product.

If you are dissatisfied with a purchase for any reason, you may return any purchased items in original condition within 30 days for a credit of the merchandise value applied to your account. Our processor normally takes 3-5 business days for this process to complete.

We do not accept returns on items that were offered on “special”, sale items, or other special-buy items. Shipping charges are always non-refundable.

For details questions about returning items, please contact WoofPax directly by email at [email protected].

Shipping

We ship with UPS as our main carrier. We will ship within 48 hours of purchase. Once the order is with the carrier, the carrier is in control of shipping and delivery times.

Orders under $25 will have Flat Rate Shipping of $6.99 applied to the order.

Orders over $25 will have FREE Shipping.